How to Purchase Live Edge and Rustic Furniture
Purchasing Ready-to-Order custom-made live edge and rustic furniture from Live Edge Furniture Company is easy. Here is how it’s done:
1) Browse through our Ready-to-Order custom furniture on the Home Page of this website.
We are offering a truly unique collection of custom furniture designs that are based on some of our most popular pieces we’ve built for customers over the last 30 years.
2) Read all about the piece of furniture you selected.
When you see a piece you like, click on the picture to learn all about the product’s features, dimensions and more, and to see additional pictures of the project.
3) Add the project to the shopping cart.
If you are interested in purchasing the piece, click on the shopping cart icon. When you have completed your shopping, go to the Shopping Cart, review the order information, then proceed to Checkout.
4) Purchase your item in Checkout.
When checking out, you will be asked for information to complete the transaction, including shipping address and credit card information.
5) Order Confirmation
We review your order and send you an email confirmation. If we have any questions, we will contact you directly.
6) Completion and Delivery
Each item is individually built from the design you choose. No two items are exactly the same, but all are created from the same specs. When we have finished building your custom piece, we carefully box it and take picture of the piece in the box for reference should the piece become damaged en route. Shipping is free in the continental U.S.. To learn more about delivery, inspection, and returns process, click here. [LINK TO SHIPPING]
If you have any questions, feel free to contact us: call us at 216-392-2382, or go to the ‘Contact Us‘ page of this web site and fill out and submit the form. You are a valued customer and we want to make sure you are completely satisfied with your furniture. In fact, every piece comes with a 100% Satisfaction Guarantee. If you don’t want it, return it at no charge, no questions asked. If it is everything and more than you expected, you can review us on our website or email a photo and testimonial. We’d love to hear from you!
How to Purchase “Custom-Ordered” Custom Made Furniture
In addition to our “Ready-to-Order” custom made furniture, you can also commission Live Edge Furniture Company to design and build furniture to your unique desires and specifications. To start the process, call us at 216-392-2382, or go to the ‘Contact Us‘ page of this web site and fill out and submit the form. The Live Edge Furniture Company is owned and operated by Chagrin Valley Custom Furniture. Chagrin Valley Custom Furniture designs and manufacturers custom wood and metal furniture.
Return & Refund Policy
If you are not entirely satisfied with your purchase, or if the product has been damaged during shipment, we're here to help. We take photographs of your purchase prior to packaging as well as in its package, so we will be able to prove any claims of damage.
To initiate the return process, call Shel Myeroff at Live Edge Furniture Company: 216-392-2382.
- You have 5 days after receiving your item to notify us of your intention to return it. You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We will pay for your shipping costs for returning your item. Notify us within 5 days of receiving the item and we will email you a return shipping label.
If you have any questions on how to return your item to us, contact Shel Myeroff at Live Edge Furniture Company: 216-392-2382.